Efigenix
DE Strategy call
Applied AI · Built in Berlin

AI systems that do real operational work.

Efigenix develops applied-AI products and tailored agent systems that handle enquiries, connect business processes and support teams in day-to-day operations.

30-minute strategy callExplore products

For SMEs, service organisations and digital business models.

Two products. One applied-AI company.Technology built for day-to-day operations.
DinersAIRestaurant operations01Voice AgentAI phone operations02
Our products

Designed for day-to-day operations.

Our products turn recurring enquiries, decisions and handoffs into clear digital workflows.

Product 01 · Hospitality

DinersAI

An AI-supported operations platform for restaurants. Guests order, reserve and communicate in their language, without installing an app.

  • QR-based ordering and reservations
  • Multilingual menu and guest communication
  • Structured handoff to kitchen and operations
Explore DinersAIProduct overview
DinersAI · workflow view

Active orders

Table 042× Truffle burgerPreparing
Table 111× RisottoNew
Table 023× DrinksReady
PickupOrder #184Confirmed
Illustrative product view
Product 02 · Voice

Efigenix Voice Agent

A phone-based AI agent that answers structured questions, captures booking details, notifies teams and hands sensitive or uncertain cases to people.

  • Answers grounded in approved company knowledge
  • Step-by-step capture of booking requests
  • Notifications and contextual human handoff
See Voice AgentProduct overview
Voice Agent workflow
AI Voice Agent · active callOnline

Answers from approved company knowledge and marks uncertainty for a controlled handoff.

Custom solutions

From process analysis to reliable operation.

We combine business requirements, system integration, evaluation and continuous improvement into a dependable solution.

Explore all solutions
01

AI automation for SMEs

Identify, prioritise and reliably automate recurring work.

02

Custom AI agents

Agents that work with your rules, data sources and systems.

03

Back office & documents

Turn email, documents and data capture into connected workflows.

04

Customer service

Handle inquiries faster and give teams clear handoffs.

05

Sales & leads

Qualify interest, structure information and initiate follow-up.

06

AI product development

Move from a product idea to an integrated, evaluable AI system.

Approach

A clear path into operation.

Not every process needs AI. We begin with the problem, define quality and only then build.

Our approach in detail

  1. Discover

    Understand the process, users, data and target state.

  2. Design

    Define workflow, boundaries, handoffs and success criteria.

  3. Build

    Implement the agent, tools and connections.

  4. Evaluate

    Test normal cases, edge cases and failure scenarios.

  5. Launch

    Roll out carefully, document and enable teams.

  6. Improve

    Observe quality and improve from real use.

System architecture

Value comes from connection.

An operational agent connects approved knowledge, dependable tools, explicit boundaries, human handoffs and measurable quality.

Consulting & implementation
Responsible AI

Trust is built into the system.

Transparency, privacy, limited permissions and traceable handoffs belong in the solution—not in a document added at the end.

Our principles

Transparency

People know when they interact with AI and when a person takes over.

Data minimisation

Use only the data and access a concrete workflow needs.

Evaluation

Assess quality with realistic cases, boundaries and explicit criteria.

Human control

Route uncertainty, sensitive requests and exceptions to people.

Knowledge from implementation

Practical orientation for your next decision.

Clear guidance on workflows, quality, governance and responsible implementation.

All insights
Guide 01
12 min · Strategy & delivery

AI automation for SMEs: use cases, cost and approach

Read article
Guide 02
9 min · Process analysis

Which processes fit AI? A practical process audit

Read article
Guide 03
11 min · Governance

GDPR and the EU AI Act for business AI agents

Read article
30 minutes · focused

Which process is worth tackling first?

In the strategy call, we examine one concrete workflow, the systems involved and the decisive risks. You leave with a clearer view of whether—and how—a next step makes sense.

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