Process model
Triggers, roles, data, exceptions and the target state are described together.
Delivery model
From problem to running system.
We start with the workflow, not the model. Goals, data, boundaries and human accountability are defined before a system reaches production.
Six phases
A controlled route into operations.
The phases provide direction. Depending on risk and maturity, we repeat a loop before moving forward.
Discover
Understand the process, users, data, constraints and target state.
Design
Define the workflow, permissions, handoffs and success criteria.
Build
Implement the agent, tools and required system connections.
Evaluate
Test normal cases, edge cases, failures and safety behaviour.
Launch
Roll out carefully, document the system and enable its users.
Improve
Observe quality and refine the system based on real use.
01 · Discover
We trace the current workflow from trigger to outcome, including volume, exceptions, roles, data and tools. The result is a shared process model and a decision on whether AI is appropriate.
02 · Design
We define the target workflow: decisions, permitted actions, handoffs and quality thresholds. Privacy and accountability become testable requirements.
03 · Build
Delivery connects model behaviour, approved knowledge, business logic and tools. Permissions are limited to the required scope; logging and error handling are developed with the function.
04 · Evaluate
Before launch, we test representative tasks, known edge cases and deliberately difficult situations against the agreed criteria.
05 · Launch
Rollout is controlled. Users know what the system can do, where its boundaries sit and how exceptions are handled. Documentation and escalation paths are in place.
06 · Improve
After launch, usage, failures and handoffs are observed. Changes are traceable and evaluated again, making quality an ongoing operational responsibility.
Evidence at each phase
Clear decisions, not a black box.
Every phase creates an artefact that can be reviewed before more investment is made.
Evaluation plan
Quality, permitted actions and escalations are represented in concrete tests.
Operating model
Accountability, monitoring, changes and incident handling are assigned.
First step
Review one concrete process.
In the strategy call, we examine the workflow, systems and risks and give you a clear view of the sensible next step.